Privacy & Policy

This website is operated by GT Nelson Realty Sdn Bhd, a licensed real estate agency in Malaysia, through its registered negotiator Lau Wen Ting (Nicole), PEA 2322, registered under the Board of Valuers, Appraisers, Estate Agents & Property Managers Malaysia (BOVAEA).

We are committed to protecting the personal data of all individuals who interact with this website, in full compliance with the Personal Data Protection Act 2010 (PDPA Malaysia).

When you interact with this website, we may collect the following categories of personal information:

We only collect information that is necessary, relevant, and proportionate to the purpose for which it is collected. We do not collect sensitive personal data such as IC numbers, financial statements, or medical information through this website.

Your personal information is used exclusively for legitimate real estate service purposes. Specifically, we use your data to:

• Respond to your enquiries — to contact you regarding properties you have expressed interest in, including Permas Jaya and surrounding developments.
• Send property information — to deliver e-brochures, floor plans, pricing updates, and project availability that match your stated interests.
• Schedule consultations — to arrange property viewings, developer briefings, or one-on-one consultations at your convenience.
• Improve our services — to analyse website usage patterns and optimise the content and layout of this page for better user experience.
• Comply with legal obligations — to fulfil our duties as a licensed real estate agency under BOVAEA regulations and Malaysian law.
• Marketing communications — with your explicit consent only, to send updates on new project launches, promotional offers, or relevant property news in the Permas Jaya area.

Under the Personal Data Protection Act 2010 (PDPA Malaysia), we process your personal data on the following lawful bases:

• Consent — You have given clear consent by submitting your details through our enquiry form or contacting us directly. You may withdraw consent at any time.
• Contractual necessity — Processing is necessary to provide the property advisory services you have requested from us.
• Legitimate interests — We have a legitimate interest in following up on property enquiries and providing relevant information to prospective buyers.
• Legal obligation — We may process certain data as required by BOVAEA regulations, anti-money laundering laws, or other applicable Malaysian legislation.

We may share your personal information with the following parties, strictly on a need-to-know basis:

• Property Developers — such as KSL Holdings Berhad, BDRB Development, Mah Sing Group, and Medini Heritage Sdn Bhd, only when you request an e-brochure or express direct interest in their specific project.
• GT Nelson Realty Sdn Bhd — the licensed agency under which PEA 2322 operates, for internal administration and compliance purposes.
• CRM and Communication Platforms — we use GoHighLevel (GHL) as our customer relationship management platform to manage enquiries, communications, and follow-ups. Your data is stored securely within this system.
• Analytics providers — such as Google Analytics, to help us understand how visitors use our website. This data is aggregated and anonymised.
• Legal and regulatory authorities — if required by law, court order, or a regulatory body such as BOVAEA or the Malaysian Anti-Corruption Commission (MACC).

We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by Malaysian law.

After the applicable retention period, your data will be securely deleted or anonymised.

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:

• Right of Access — You may request a copy of the personal data we hold about you at any time.
• Right to Correction — You may request that we correct any inaccurate, incomplete, or outdated personal information.
• Right to Withdraw Consent — You may withdraw your consent to receive marketing communications at any time by contacting us. This will not affect the lawfulness of processing before withdrawal.
• Right to Limit Processing — In certain circumstances, you may request that we restrict how we use your data.
• Right to Erasure — Subject to legal retention requirements, you may request deletion of your personal data from our records.

This website uses cookies and similar tracking technologies to enhance your browsing experience and to understand how visitors use the site. Cookies are small text files placed on your device.

You may control or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of this website. By continuing to use this website, you consent to the use of cookies as described above.

This website may contain links to external websites operated by property developers, government portals, or other third parties. These links are provided for your convenience and reference.

GT Nelson Realty Sdn Bhd and PEA 2322 are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policy of any external site you visit before submitting your personal information.

This website and its services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from children under 18 years of age.

If you believe that a minor has submitted personal information to us without parental consent, please contact us immediately at the details in Section 13 and we will promptly delete the information from our records.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, or destruction.

• Secure data storage — all personal data is stored within GoHighLevel's (GHL) enterprise-grade CRM platform, which employs industry-standard encryption and access controls.
• Access restrictions — only authorised personnel (PEA 2322 and designated GT Nelson Realty staff) have access to your personal information.
• HTTPS encryption — all data transmitted through this website is encrypted using HTTPS/SSL protocols.
• No unauthorised transfers — we do not transfer your data to parties outside Malaysia without appropriate safeguards in place.

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory guidelines. All changes will be effective immediately upon posting to this page.

The "Last Updated" date at the top of this policy will be revised whenever changes are made. We encourage you to review this page periodically to stay informed of how we are protecting your information.

For significant changes that materially affect how we process your personal data, we will make reasonable efforts to notify you directly (e.g. via WhatsApp or email if we hold your contact details).

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through any of the following channels: